Refund Policy

When a refund may be available

You may request a full or partial refund when:

• you were charged more than once for the same consultation;
• the payment completed but the consultation could not be created because of a LooYarMay technical failure;
• the expert does not provide the purchased response or session within the service period shown at purchase; or
• the delivered service is materially different from the format or duration purchased.

When a refund is normally unavailable

A completed consultation is normally non-refundable merely because you disagree with an expert's opinion. A refund may also be declined when you missed an agreed session without notice, provided incomplete or misleading information, violated the service rules, or requested cancellation after the expert had substantially completed the work.

How to request a refund

Contact contact@looyarmay.com as soon as possible with your account email, question or payment reference, payment date, amount, and reason. Do not email card details, passwords, or one-time codes.

We will review the consultation and payment records and may ask for additional information. Approved refunds are returned through the original payment method where supported. Provider processing times may apply.

Disputes and payment errors

Contact LooYarMay before opening a provider dispute so we can investigate promptly. This policy does not limit rights that cannot be excluded under applicable law.